Here when emergency service is needed.

FTI provides nationwide emergency service 24 hours a day, 365 days a year for your electrical power, low voltage specialty systems, energy and automation needs. Whether you have a contract with us or not, our three-step process gets you connected with someone on site or remotely as soon as possible.
 

Three steps to establish emergency service.

STEP 1: Before You Call, Gather Information

The more information you provide, the faster we can help you!

• Equipment Serial Number(s), Make, Model, Size; Type of Alarms; Equipment Location
• Note any power interruptions or failures
• Be ready to provide your name, company name, phone number, state and brief description of the problem

STEP 2: Make the Call

Normal Hours (Monday – Friday, 7 a.m. – 5 p.m.)

• Call us at (800) 992.7749
• Describe your issue to our front desk
• You will then be transferred to the appropriate FTI service manager for troubleshooting and to coordinate next steps
• Technician(s) will be connected with you remotely, and will then be dispatched to your site, if necessary

After Hours, Weekends, Holidays

• Call us at (800) 992.7749
• Press 2 to speak with our representative
• Describe your issue
• You will receive a call back within 20 minutes from our on-call staff to coordinate next steps and begin troubleshooting
• Technician(s) will be connected with you remotely, and will then be dispatched to your site, if necessary

STEP 3: Resolve Your Service Need

Once troubleshooting is completed and/or a technician is dispatched, we’ll keep you informed with:

• Regular updates including timeline and repair status
• Pricing and budgeting guidelines
• Recommendations for repair or replacement