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National Solution Services
Leading the Charge in Electrical Innovation
FTI’s National Solution Services (NS2) team is your go-to source for energy asset monitoring, service and optimization. We are dedicated to supporting your operational and optimization needs through our Network Operations Center (NOC) and Service Level Agreement (SLA) offerings. These services are meticulously managed by our multidisciplined technology and energy experts known as ICIAN® field service representatives (FSRs). With specialized training in current and emerging energy technologies, our ICIAN FSR teams are the technicians of the future, supporting your energy needs and optimizing energy assets for the greatest productivity and return on investment (ROI).
Our customer-focused end-to-end approach, combined with our skilled professionals and multidisciplinary partnership approach, are key to leading your business with energy.
Network Operations Center
Our dedicated ICIAN FSRs monitor your building and equipment assets, identify and resolve issues before they escalate and respond to critical asset issues ensuring:
- Rapid incident responses
- Reduced system downtime
- Increased equipment efficiency and optimal operation
SLA Options to Solve Your Energy Challenges
FTI’s expanded SLA offerings guarantee you have the support needed to keep your assets and facilities running smoothly. We provide convenient, tailored approaches to reduce downtime and optimize cost savings, ultimately driving your business operations toward success.
Our SLA offerings include:
Preventative Maintenance
Comprehensive functional and visual testing, capacity monitoring, instrumentation verification, on-site inspections, operational assessments, compliance audits and load testing.
Emergency Maintenance
Around-the-clock, 24/7, 365 immediate service for unplanned outages and repairs.
Energy-as-a-Service
Flexible energy purchase or management services, with FTI potentially owning or operating the assets.
Software Support Agreement
A subscription service providing new or updated features, security enhancements, optimal operation and priority technical support.
Predictive Maintenance
Advanced system monitoring, remote alerts, remote diagnostics, fuel monitoring and resupply, electronic security and threat monitoring, software and firmware updates, energy dashboards and detailed energy analysis.
Planned Labor
Dedicated field service technicians to support critical staffing needs.
Software-as-a-Service
Managed software solutions with FTI owning or overseeing the software.
Preventative Maintenance
Comprehensive functional and visual testing, capacity monitoring, instrumentation verification, on-site inspections, operational assessments, compliance audits and load testing.
Predictive Maintenance
Advanced system monitoring, remote alerts, remote diagnostics, fuel monitoring and resupply, electronic security and threat monitoring, software and firmware updates, energy dashboards and detailed energy analysis.
Emergency Maintenance
Around-the-clock, 24/7, 365 immediate service for unplanned outages and repairs.
Planned Labor
Dedicated field service technicians to support critical staffing needs.
Energy-as-a-Service
Flexible energy purchase or management services, with FTI potentially owning or operating the assets.
Software-as-a-Service
Managed software solutions with FTI owning or overseeing the software.
Software Support Agreement
A subscription service providing new or updated features, security enhancements, optimal operation and priority technical support.
